NeuFlow Help-Desk Solution


NeuFlow Help-Desk is an advanced enterprise help-desk solution for trouble ticker issuing and tracking to resolution. NeuFlow Help-Desk is designed to be flexible and scalable and utilizes the Lotus Notes workgroup platform.

Features include, not limited to:

• Flexible Trouble Ticket routing and rerouting between the various enterprise units.
• Easy Role assignment.
• Ticket Status monitoring and escalation features.
• Integrated Knowledge base.
• Over 50 built-in reports.
• Views per role.
• SLA - Service Level Agreement, reports.

Requirements:

• Lotus Notes R5 or above.