NeuFlow Help-Desk is an advanced enterprise help-desk solution for trouble
ticker issuing and tracking to resolution. NeuFlow Help-Desk is designed
to be flexible and scalable and utilizes the Lotus Notes workgroup platform.
Features include, not limited to:
- Flexible Trouble Ticket
routing and rerouting between the various enterprise units.
- Easy Role assignment.
- Ticket Status monitoring and escalation features.
- Integrated Knowledge base.
- Over 50 built-in reports.
- Views per role.
- SLA - Service Level Agreement, reports.